Refund Policy

Last updated: July 2026

Every VYQOUR item is an original design, made to order specifically for your purchase. This policy explains what happens if something goes wrong with your order, and how we handle returns, replacements, and undelivered shipments.

1. Why we don't accept general returns

Because each item is custom-produced for your order rather than picked from ready stock, we are unable to accept returns for reasons such as change of mind, incorrect size selected by you, or general dissatisfaction with style or fit. We encourage you to check the size guide on each product page carefully before ordering.

2. When you are eligible for a replacement

We will replace your item at no extra cost if it arrives:

• Damaged — visibly damaged in transit or the packaging.
• Defective — a print, stitching, or manufacturing defect not caused by wear and tear.
• Incorrect — a different design, size, or product than what you ordered.

3. How to request a replacement

Contact us within 7 days of delivery at vyqourofficial@gmail.com with your order number, a brief description of the issue, and clear photos of the item showing the damage, defect, or discrepancy (including the label/tag where relevant). Requests raised after 7 days from delivery, or without supporting photos, may not be eligible.

4. What happens next

We review every request personally. Once approved, we arrange a replacement of the same item at no additional cost to you — production and dispatch of the replacement follow the same timelines described in our Shipping Policy. Where needed, we may ask you to share the original item's packaging photos or arrange a reverse pickup before dispatching the replacement.

5. Undelivered or refused orders (RTO)

Occasionally a shipment is returned to us because it could not be delivered — for example, the address was incomplete or incorrect, the courier could not reach you after repeated attempts, or delivery was refused at the doorstep. These are called RTO (Return to Origin) orders. In such cases:

• We will contact you to confirm a corrected address and reattempt delivery, where possible, at an additional shipping charge.
• If you are unreachable or decline redelivery, the order value (excluding original shipping charges) may be refunded to your original payment method, or held as store credit, at our discretion.
• Repeated RTO due to refused delivery or unreachable contact details may affect eligibility for COD on future orders.

6. Refunds

As our policy is replacement-based for eligible issues, we do not offer monetary refunds except where a replacement is not possible — for example, if the design or size is no longer available, or in confirmed RTO cases as described above. In such cases, the refund is issued to your original payment method via Razorpay within 5–10 business days, or via UPI/bank transfer if you paid via Cash on Delivery.

7. Order cancellations

You may cancel an order before it enters production or ships, from your Account → Orders page, or by contacting us. Once production has begun or the order has shipped, it can no longer be cancelled since the item is made specifically for you.

8. Contact us

For any replacement, RTO, or order issue, write to us at vyqourofficial@gmail.com with your order number — our team personally reviews and responds to every request.